Privacy Policy
When you register for an Iron Diamond Systems account, Iron Diamond Systems obtains contact information, such as your name, email and postal address, and phone number, as well as payment information, such as your credit card number. When you use Iron Diamond Systems’ service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. Iron Diamond Systems also tracks requests you make for information on Iron Diamond Systems’ products and services, and responses you provide to Iron Diamond Systems surveys. Finally, Iron Diamond Systems keeps records of your payment history and communications you have with Iron Diamond Systems’ support team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), Iron Diamond Systems does not keep track of what sites you visit when you are using the service as an identifiable individual.

What Does Iron Diamond Systems Do With This Information?
Iron Diamond Systems uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Individual chat sessions may be transcribed and stored to improve customer service and resolve issues. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with Iron Diamond Systems’ Service Level Agreements (SLAs). Information on your communications with Iron Diamond Systems’ support team is used to address the issues raised by your communications. Iron Diamond Systems reserves the right, however, to send bulletins and other important information to our customers.

Does Iron Diamond Systems Share Subscriber Information with Third Parties?
Iron Diamond Systems will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order or are required to disclose the information by law (e.g. Federal Tax ID); (ii) when reasonably necessary to protect the company's rights or property; (iii) in emergencies where someone's safety is at risk; (iv) or as required for domain name registration (e.g.whoislookup).

Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security

How Can I Correct or Update the Information?
To request a copy of the contact Iron Diamond Systems has on your account, send an e-mail request to privacy@irondiamond.com. You may correct that information as appropriate by returning a message to the same address. Please keep in mind that under Iron Diamond Systems’ Service Level Agreements (SLAs), subscribers are required to provide Iron Diamond Systems with current contact and billing information. Iron Diamond Systems may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.

What Happens to the Information if I Leave Iron Diamond Systems?
If you ever leave Iron Diamond Systems, Iron Diamond Systems will normally delete your personally identifiable account information six months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve this information in the event you wish to reactivate your account with us. However, in the event of any accounting irregularities, Iron Diamond Systems reserves the right to retain all information as necessary to resolve the matter.

Changes to This Policy and Questions About Privacy
Iron Diamond Systems reserves the right to make changes to this policy. Minor changes will become effective immediately upon posting them to this privacy statement. However, those changes that are material will become effective 30 days after notice of them is posted here, on the site or emailed or emailed with an appropriate effective time frame. If you have any questions about this privacy policy, please send all inquiries to privacy@irondiamond.com.